Task

The objective was to rethink the LMS using a speculative design approach to create a tool that is faster, clearer, more intuitive, and better aligned with the real priorities of students.

Action

User Research
I documented my own struggles while using the LMS and casually observed students as they navigated it identifying common challenges, confusion points, and inefficiencies:

Overall Student Satisfaction Score /5

3.05

I find uploading assignments on the LMS unnecessarily complicated.

Viewing my attendance is confusing or difficult to find.

Navigating between courses is confusing or unintuitive.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Observation
Through informal observation and conversations with students, I identified key friction points not directly tied to the LMS, but to the overall study process and how students access essential information:

“I rarely remember course titles, I recall professor names and class days instead.”
Dominica

“I usually just ask someone what the assignment is and when it’s due, I barely check the system.”
Jacob

“I never remember the classroom, I just ask in the WhatsApp group every time.”
Helen

Layouts Building
I created wireframes and prototypes for new layouts that prioritized clarity and ease, placing the true priorities of students at the forefront. I also incorporated speculative features designed to anticipate their needs.

Gala Vinter